1. Summary of the topic:
In this document we have done a detailed study of Six Sigma and Lean Six Sigma and how they help Business Analysts to maximize their skill sets to attain maximum process improvements in their activities. We introduce the topic, provide a historical timeline and disucuss its relevance to the topic. After that, we analyze current state and use the information to provide results in Analysis and Synthesis section.
Introduction:
Process Improvement or Business Process Improvement is an aspect of organizational development (OD) in which a series of actions are taken by a process owner to identify, analyze and improve existing business processes within an organization to meet new goals and objectives. Six Sigma, Lean and
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You are 2,000 times more likely to reach your destination when you fly than your luggage is - because airline safety operates at a level higher than 6 sigma, while baggage reliability operates at about 4. 3 to 4 sigma means two short or long landings at major airports every day, while a 6 sigma process means one short or long landing at major airports every 5 years. [3]
It is essential that surgery goes right. 3 to 4 sigma means five thousand incorrect surgical operations per week while a 6 sigma process means less than two incorrect surgical operations per week. [3]
Lean:
Lean maximizes throughout by reducing waste. It started out in manufacturing and production, and later branched out to be adopted in other areas. It is increasingly being deployed in startups, and in strategy analysis.
Lean Six Sigma:
Lean Six Sigma combines Lean’s time-focused waste-elimination philosophy to dynamic analytical problem solving toolkit of Six Sigma.
Waste is a non-value adding activity. 7 types of wastes: Transportation, Inventory, (Excess) Motion, Waiting, Overproduction, Over-Processing, and Defects (TIMWOOD). 8th category: Unused creativity.
DMAIC (Define, Measure, Analyse, Improve, Control) is a sub-methodology helps improvement of the existing processes. It is often necessary to iterate through the Measure-Analyze-Improve steps.
• Define Stage: Benchmark and baseline the process. Structure and decompose the process into controllable sub-processes.
• Measure Stage:
Lean Six Sigma concepts were introduced in the book titled Leaning into Six Sigma: The Path to Integration of Lean Enterprise and Six Sigma (Lean Six Sigma). Lean Six Sigma methodologies combine lean manufacturing and Six Sigma strategies to rely on improved performance from a collective team effort that systematically reduces variation and removes seven kinds of waste, known as Muda. Muda includes any unnecessary motion, transport, wait time, inappropriate processing, excess inventory, overproduction, and defects (Lean Six Sigma). Furthermore, Lean Six Sigma methods aim to provide customers with the best possible quality, cost, and delivery (ASQ.org, n.d.). In all, Lean Six Sigma is a business performance improvement strategy that uses a systematic approach to improving the way people advance processes. Its methodologies allow for systematically enriched processes to satisfy the customer and make money. Simply put, Lean Six Sigma as a business enhancer, ingrained with tools and techniques people can use to learn how to improve their processes (iSixSigma,
The driving factors for a success or failure of implementing Six Sigma is largely dependent on the inputs set forth at the conception and duration of the integration. This whitepaper will compare and contrast these critical inputs for a successful deployment. In order to accomplish this five various companies: GE Electric, W.R. Grace, Royal Chemicals, Diversified Paper and Lemforder. Some of these organizations had very successful results while others failed to reach their full potential. What is clear is the similarities of those that succeed and those that failed.
Six Sigma simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process. In another meaning Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.
The Lean Six Sigma looks for ways on how to eliminate defects. In healthcare, a defect can be the difference between life and death. The Lean Six Sigma is used to improve patient safety by eliminating life-threatening errors. Lean Six Sigma uses a five-step approach to process improvement called the Define-Measure-Analyze-Improve-Control (DMAIC). The DMAIC is an approach that is a data-driven quality strategy used to improve processes (ASQ, n.d.). The first phase, the define phase, is where the leaders would define the problem and begin to understand the needs of the customers. This is an important phase of the Lean Six Sigma because this is where the team would outline of their efforts for themselves and the leaders of the organization (goLEANSIXSIGMA.com,
Now a day's global market in the world and all companies are looking up making new improvements that drive bottom line results. In that process all originations and companies are turning to process improvement methodologies such as lean six sigma. Continual improvement, as one of the objectives of a quality management system is achieved by the improvement of all processes and activities at a particular stage of the production cycle. Continual process improvement is also the only way how to survive and succeed among competitors. The management of the company will always be looking for opportunities that will enhance the effectiveness of the company’s processes. Lean Six Sigma is one of the significant methodologies of quality management, this seeks to increase productivity and improve quality of process outputs. As a customer oriented managerial strategy, it emphasizes that imperfection is an opportunity for improvement. The Lean Six Sigma system helps to effectively reduce any defective process; it improves the quality of the provided services and makes the
The six sigma Black Belt has found and accepted all known underlying drivers for the current open door. The six sigma methodology obliges Black Belts to distinguish arrangements. Couple of thoughts or opportunities are good to the point that all are a moment achievement. As a major aspect of the six sigma approach there must be checks to guarantee that the coveted results are being accomplished. A few investigations and trials may be needed with a specific end goal to locate the best arrangement. At the point when making trials and tests it is imperative that all task partners comprehend that these are trials and truly are a piece of the six sigma
For process optimization, the leading edge should properly be aligned with the people and process steps involved in the delivery of safe and cost-effective patient care, apart from technology. Lean and Six Sigma is the approach which are proven to be effective involves the implementation of technical strategies. Lean and Six Sigma strategies would use DMAIC methodology which can eliminate non-value added steps that cause delays, pinpoint root causes for defects and variability and remove inefficiency and redundancies that can undermine any organization’s best efforts.
It is astonishing how Six Sigma can be connected to any procedure nowadays; this case in regards to the utilization of Six Sigma in the surgery room is shocking. Who might have thought the procedures that could prompt to a man 's passing if performed inaccurately could be streamlined or made more productive by utilizing information? Be that as it may, it bodes well now that surgeries are turning out to be increasingly pervasive and vital to the feasibility of a portion of the biggest healing centers in the nation. This paper discusses on the possible implementation of the Six Sigma process in the diagnostic centers.
3. While I am all for putting processes in place and improving effectiveness and eliminating waist, I have never been a fan of the Six Sigma process. I feel the Six Sigma, just as the expert believe, takes away the creative processes and does not allow enough flexibility for research and development. “Society and business are always changing. Consumers develop needs for new products and preferences for new styles. Businesses look for new technologies that give them
This article itemizes the varying success stories of organisations who championed the Six Sigma tools since its inception over two (2) decades ago. It highlights the benefits and attributes associated with Six Sigma and the ideologies they have grown to practice. Anne Harris conveys this information through her article, as she relays the stories from global manufacturers about what Six Sigma has done for them.
Disadvantages: employees should have certificates to use the six sigma process, cost too much for organizations, and if fails then the process needs to be repeated. Sigma Six focus totally on quality and improvement and ignores efficiency and not designed to reduce costs. Advantages: increases and improves quality using quality control, reduces defects by reducing variations, and addresses the entire process, customer driven, diversification of product. Adopting Six Sigma process improvement puts in place a continual process improvement methodology at all levels of an organization (Tamara Wilhite, 2015).
The establishment of Lean Six Sigma is to take a gander at items/benefits through the client 's eyes and decide how enhancements can wipe out "waste". Lean Six Sigma takes after a thorough methodology of DEFINE… MEASURE… ANALYZE… IMPROVE… CONTROL. Through this procedure we distinguish the 7 sorts of waste that is, Overproduction, Inventory, Extra Processing, Motion, Defects, Holding up, and Transportation. A group is structured to direct an Action Work Out to actualize changes that will wipe out the waste. Since "Waste makes Waste" we should ceaselessly Kaizen (improve) to streamline and streamline our methodologies. We exceed expectations to model the Toyota Production System (TPS) with the aid of Shingijutsu specialists that show us the
Global trends are changing on a seemingly daily basis. Global economies are weakening and some companies are discouraged by the condition of terror threats that are occurring. These threats are changing the spending behavior of the average customer. Not only is the customer not purchasing because of the economy, but businesses face the threat of shipments not being secure or not arriving in a timely manner. To lower cost, and increase benefits, the lean Six Sigma approach will benefit companies by improving strategies and tactics.
In last 25 years many companies are adopting Six Sigma methodology as a process excellence tool. Few of them are GE, Motorola, Siemens, ABB, Citi Bank, Ford etc. Many Japanese and Korean companies like LG, Toshiba, Honda, Sony and Samsung have also implemented Six Sigma. In India many companies are implementing Six Sigma. Wipro, Mahindra & Mahindra, Tata motors, Larsen & Toubro, HDFC are some of them. Due to globalization world market is opened to Indian organizations and to compete with other countries they want to bring their products & services to world class level. To achieve this along with various methodologies Six Sigma is becoming popular in India.
Six Sigma at WIPRO fundamentally infers a measure of quality that makes a go at close faultlessness. It is an umbrella action covering all claims to fame units and divisions so that it could change itself in a world class affiliation. At WIPRO, it suggests: