man resources and management CHAPTER
4
JOB ANALYSIS AND THE TALENT MANAGEMENT PROCESS 159
RECRUITING IN EUROPE
John graduated from a British university with a degree in human resource management; it was ihere that lie met Marie, a French Erasmus student. Marie had wanted to go back home, so |ohn had secured a fob in a recruitment agency in Marseille, France.
TheJobs
The agency, headquartered in Barcelona and Madrid (Spain), Talent Spotting Spectrum (TSS), is a human resources consulting agency specializing in the recruit_ ment and selection of international stafi and sales staff. TSS has a workforce of 25 people, led by two managers with 19 tenured employees. They have four outsourced IT technicians. Last year, they opened
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Repeatedly, the answers were either
'Because
one of the first matters she had to attend to involved devel_ oping job descriptions for her store managers. As fennifer tells it, her lessons regardiig job descriptions in her basic management and HR minagerient courses were
TheJob Description Based on her review of the stores, Jennifer concluded that
quality control, store appearance and cleanliness, customer relations, bookkeeping and cash management, cost control and productivity, damage control, priiing, inventory con_ trol, spotting and cleaning, machine mainlenance, purchas_ ing, employee safety, hazardous waste removal, human resource administration, and pest control. The questions that Jennifir had to address follow.
a specific store manager's duties and responsibilities include
supply, and energy costs. In accomplishing that general aim,
Ouestions
What should be the format and final form of the store manager's job description? 2. Is it practical to specif,i standards and procedures in the body of the job description, or should these be kept separate? I didn't know it
know that was the way we were zupposed to do it.', Jennifer knew that a job description, along with a set of standards and procedures that specified what wis to be done and how to do it, would go a long way toward alleviating this problem. ,, In general, the store manager is responsibie for directing all store activities in such a *ay
The job of a cashier involves operating the cash register, coordinating item returns, and answering telephone calls. Handling the cash register requires awareness of current discounts, since the prices and discounts of all items at Hobby Lobby are entered manually. Customer service makes up a large component of this occupation when helping customers locate desired merchandise or staff personnel and ensuring that the customers receive a friendly and efficient checkout. Other tasks included in this job such as organizing and restocking store shelves, returning merchandise to the appropriate location, and pricing items requires great attention to detail and a good memory.
Tasks and responsibilities: Manage associates, make sure customers are taken care of, manage sales and inventory, and make sure to keep a clean food safety department.
Know who is responsible when cash is drawn out of the register at the end of shifts or at the end of the day.
What are the current job specifications for the store manager job? Based on the information you have (or could have), how would you assess the validity of these specifications? What approaches would you use?
There are various management, marketing, and operations decisions that the company must make in light of the plans to open this new line of store. Management plays an important role because they are the ones in charge of hiring workers and without workers the store would not be able to run. 365's human resource department need to hire workers that are experienced, qualified, skilled, and well trained to offer the best possible service. Decentralize management is key for these stores because management should have knowledge of the need of their specific customers this ways the stores will offer products that will meet the needs and wants of their specific area.
Duties include: cashiering, serving, cooking, cleaning and organizing, providing exceptional customer service to customers, served customers in a timely and courteous manner.
Under direct supervision, responsible for stocking merchandise, while following all company policies and procedures. The Task (Temporary) employee may also be assigned cashier responsibilities depending on the staffing needs of a particular
What are the current job specifications for the store manager job? Based on the information you have (or could have), how would you assess the validity of these specifications? What approaches would you use?
1 – Applicant fails to mention any concepts related to customer services or problem solving ability.
In fact, being hired as a cashier, I was performing all the other activities including cooking and washing dishes. Even though, that food place was really busy, only two people were assigned to work per shift. Imagine, one person grilling the meats only because he consider himself as a cook and the other one who is a cashier doing everything else including cleaning the dirty tables, filling up the straws for fountain drinks, taking orders, serving customers, cutting the salads and vegetables, also helping the cook to grill the meat. This experience is
The job specification for a trained employee like a store manager is straightforward. The job specification recognizes the type of person to recruit and the specific qualities to be tested in the person. It could be a separate section of the job description or a completely different document (Dessler et al 1999, p.183).
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing
Greet customers in a friendly respectable manner, while scanning items and counting the appropriate amount of money, clean up our station when there are no customers, never be idle. At the end of the day I would take my register tray out and count out the amount of money I have made for the day and fill out a form to note how much and take a certain amount out and place it in a bank vault to keep it safe until pick up, while counting the money I would make a receipt how much exactly was in the register and refill the change for the next person who uses that tray and lock the tray in a cubby and give the key to the person at the head of the desk.
Reviews and set quotas (amount of bonus a store manager could make) for each of his/her 6 stores.
To work in the Human Resource management field you must maintain and improve the company by planning, implementing, and evaluating employee relations and human resource policies, programs, and practices. It is a challenging and yet rewarding field to work in. However, just like every business field, people who work in the human resource department face many challenges when it comes to discrimination.