Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Question
Chapter 3, Problem 1.2Q
Summary Introduction
Interpretation:
Graphical representation of Pareto Chart.
Concept Introduction: A pareto chartis used to emphasize different types of information or the range of values in given data varies. This chart is mainly used to highlight the keypoint of the data given.
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Develop a scatter diagram for two variables of interest[say pages in the newspaper by day of the week; see the examplein Figure 6.6(b)].
A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table.
Complaint
Frequency
Food taste
27
Food temperature
9
Order mistake
5
Slow service
19
Table/utensils dirty
47
Too expensive
9
Using a classic Pareto analysis, what top categories comprise 80% of the total complaints?
Part 2
A.
Food taste, Food temperature, Order mistake, Slow service, Too expensive
B.
Table/utensils dirty, Food taste, Slow service
C.
Table/utensils dirty
D.
Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty
Which one of the methods is most accurate (Exponential smoothing or 3 month moving average) based on MAD ?
Chapter 3 Solutions
Practical Operations Management
Ch. 3 - Prob. 1DQCh. 3 - Prob. 2DQCh. 3 - Prob. 3DQCh. 3 - Prob. 4DQCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6P
Ch. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 19PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 1.1QCh. 3 - Prob. 1.2QCh. 3 - Prob. 1.3QCh. 3 - Prob. 1.4QCh. 3 - Prob. 3.1QCh. 3 - Prob. 3.2QCh. 3 - Prob. 3.3Q
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