Practical Operations Management
Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
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Chapter 3, Problem 21P
Summary Introduction

Interpretation:the change in the customer value feature with an increase in the technical specification 1 is to be determined.

Concept Introduction:

QFD Analysis: Quality function deployment: Modeling the mathematical correlations between customer’s perception of a product and its technical design specifications.

It is defined as a procedure and set of tools that are used to successfully define the requirements of the customer and transform them into detailed engineering specifications and plans to produce the products that achieve those requirements.

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What are the major quality attribute groups and what attributes are in each group?
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Pharasalia skincare Inc. has developed a new lotion that will help to improve skin ageing. Total sales of the  lotion for the last year were $60,000,000. The following data have just been gathered on last year's quality- related costs. COST CATEGORY AMOUNT ($) Product recalls $625,000 Downtime due to defects 600,000 Warranty claims 420,000 Inspection of and testing of incoming materials 300,000 Product liability lawsuits 500,000 Process quality audits 350,000 Rework costs 480,000 Quality training 150,000 Process control monitoring 350,000 Transportation costs to fix customers' problems 375,000 Statistical process control 200,000 Waste 300,000 Net cost of scrap 650,000 Supplier certification 250,000 Reliability engineering 200,000 Returned products 380,000 Manufacturing inspection 150,000   1.Prepare a cost-of-quality report classifying costs into prevention, appraisal, internal failure, and external failure. Also, show costs as a percentage of total costs and total sales.   2.Write a…
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