Practical Operations Management
2nd Edition
ISBN: 9781939297136
Author: Simpson
Publisher: HERCHER PUBLISHING,INCORPORATED
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 3, Problem 23P
A
Summary Introduction
Interpretation:With the given correlation matrix, which among the given stands true.
Concept Introduction: Quality Function Deployment is an analytical tool that is used to measure and identify the mathematical correlation among the technical design specifications and the impact on the customer perception.
B
Summary Introduction
Interpretation:With the given correlation matrix, which among the given stands true.
Concept Introduction: Quality Function Deployment is an analytical tool that is used to measure and identify the mathematical correlation among the technical design specifications and the impact on the customer perception.
C
Summary Introduction
Interpretation: With the given correlation matrix, which among the given stands true.
Concept Introduction: Quality Function Deployment is an analytical tool that is used to measure and identify the mathematical correlation among the technical design specifications and the impact on the customer perception.
D
Summary Introduction
Interpretation:Construct a complete house of quality QFD diagram.
Concept Introduction: Quality Function Deployment is an analytical tool that is used to measure and identify the mathematical correlation among the technical design specifications and the impact on the customer perception.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Pharasalia skincare Inc. has developed a new lotion that will help to improve skin ageing. Total sales of the
lotion for the last year were $60,000,000. The following data have just been gathered on last year's quality-
related costs.
COST CATEGORY AMOUNT ($)
Product recalls $625,000
Downtime due to defects 600,000
Warranty claims 420,000
Inspection of and testing of incoming materials 300,000
Product liability lawsuits 500,000
Process quality audits 350,000
Rework costs 480,000
Quality training 150,000
Process control monitoring 350,000
Transportation costs to fix customers' problems 375,000
Statistical process control 200,000
Waste 300,000
Net cost of scrap 650,000
Supplier certification 250,000
Reliability engineering 200,000
Returned products 380,000
Manufacturing inspection 150,000
1.Prepare a cost-of-quality report classifying costs into prevention, appraisal, internal failure, and external failure. Also, show costs as a percentage of total costs and total sales.
2.Write a…
The following table lists all costs of quality incurred by Kate's shop last year.
Annual inspection costs
247000
Annual cost of scrap materials
456000
Annual rework cost
204679
Annual cost of quality training
626000
Annual warranty cost
1886000
Annual testing cost
664000
What was Kate's appraisal cost for quality last year?
Which of the following statements regarding the meaning of "quality" is true?
Multiple Choice
Total quality can be decomposed conceptually into two broad components: features and performance.
"Features," as used in the discussion of quality, refers to actual functionality of a product.
Another name for product features is performance quality.
Cost of quality (COQ) reporting is most helpful in managing design quality.
Quality of design is defined as the difference between design specifications and customer desires.
Chapter 3 Solutions
Practical Operations Management
Ch. 3 - Prob. 1DQCh. 3 - Prob. 2DQCh. 3 - Prob. 3DQCh. 3 - Prob. 4DQCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6P
Ch. 3 - Prob. 7PCh. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 19PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 1.1QCh. 3 - Prob. 1.2QCh. 3 - Prob. 1.3QCh. 3 - Prob. 1.4QCh. 3 - Prob. 3.1QCh. 3 - Prob. 3.2QCh. 3 - Prob. 3.3Q
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Quality Measurement Explanation: Identifies several quality measurements, including both direct and indirect measurementsarrow_forwardIn each of the following, name the term defined or answer the question. Answers are listed at the bottom. A quality characteristic that is actually measured, such as the weight of an item. A quality chart suitable for when an item is either good or bad. A quality chart suitable for when a number of blemishes are expected in each unit, such as a spool of yarn. Useful for checking quality when we periodically purchase large quantities of an item and it would be very costly to check each unit individually. A chart that depicts the manufacturer’s and consumer’s risks associated with a sampling plan.arrow_forwardChecking a product that conforms to standards is: a user-based definition of quality. a manufacturing-based definition of quality. a product-based definition of quality. the definition of quality proposed by the American Society for Qualityarrow_forward
- Define the term Target-oriented quality?arrow_forwardA hospital director believes that more than 55% of the test tubes contain errors and feels an audit is required. A sample of 290 reports found 174 errors. Is there sufficient evidence at the 0.10 level to substantiate the hospital director's claim? State the null and alternative hypotheses for the above scenario.arrow_forwardi) The concept of quality is considered to have evolved through stages. However, quality is used to describe a prestigious product. It is one that fits the intended customer’s requirements. Impliedly, the product should possess attributes that enables it meet the customer’s requirement or specification. Now, in identifiably distinctive manner, differentiate quality control from the others or quality assurance. ii) Briefly define hazard, when uncertainty is defined as being a situation in which the determination of risk factors is not possible. It is difficult therefore to calculate the effect of uncertainty upon the tender, and a discussion of uncertainty is out of place here. A builder will see risks in two distinct categories: (a). those that can be insured against and,( b). those that cannot be insured against.arrow_forward
- DIscuss how General Motors can use quality assurance to gain a competitive advantage for chevy boltarrow_forwardIn response to intensive foreign competition, the management of Florex Company has attempted over the past year to improve the quality of its products. A statistical process control system has been installed and other steps have been taken to decrease the amount of warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality control over the last two years are given below: Costs (in thousands) Last Year This Year Inspection $ 720 $ 909 Quality engineering $ 450 $ 765 Depreciation of test equipment $ 675 $ 270 Rework labor $ 1,080 $ 1,530 Statistical process control $ 0 $ 225 Cost of field servicing $ 1,350 $ 1,260 Supplies used in testing $ 45 $ 81 Systems development $ 720 $ 900 Warranty repairs $ 3,780 $ 1,620 Net cost of scrap $ 630 $ 1,170 Product testing $ 900 $ 1,800 Product recalls $ 3,150 $ 900 Disposal of defective products $ 810 $ 1,080 Sales have been flat over the…arrow_forwardThe typical cost-of-quality (COQ) report for a manufacturing company consists of four categories: (1) prevention costs, (2) appraisal costs, (3) internal failure costs, and (4) external failure costs. Discuss what should be included in a COQ report for a service organization/company. Your discussion should include at least three elements/factors within each category. Provide detailed justifications and reasons for the factors selected.arrow_forward
- Look for product that has been existing in the market for more than 10 years . Research on how the product was able to sustain its market for the past 10 years . Present remarkable changes in the product with pictures and relate how the changes had affected the company in its operation . Determine the role of quality in the changes made throughout the yearsarrow_forwardUsing the information above, identify the independent variable and its important characteristics, including the scale of measurement, needed to accurately design your study.arrow_forwardThe Omega Shoe Company manufactures a number of dif-ferent styles of athletic shoes. Its biggest seller is the X-Pacer running shoe. In 2008 Omega implemented a quality-management program. The company’s shoe pro-duction for the past three years and manufacturing costs are as follows. Only one-quarter of the defective shoes can be reworked, at acost of $2 apiece. Compute the manufacturing cost per goodproduct for each of the three years and indicate the annual percentage increase or decrease resulting from the quality-management program. Year 2008 2009 2010Units produced/input 32,000 34,600 35,500Manufacturing cost $278,000 291,000 305,000Percent good quality 78% 83% 90%arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.